Milton Support

Questions, bug reports, purchase help: email us and a person will reply.

Reporting a problem

These details let us sort out most issues on the first reply:

• Which devices you use Milton on (iPhone, iPad, Apple Watch) and their iOS, iPadOS or watchOS versions
• Your Milton version (Settings app › Apps › Milton)
• Whether family sync is on, and whether you own the family or joined it
• What you did, what you expected, and what happened instead
• A screenshot or short screen recording, if it's visual

Common questions

How do I get my family onto another device?

Milton works on one device for free, with the family it starts with and everything you add by hand. To add more people, import from your calendars, use it on your other devices, or join a family you were invited to, buy Milton Individual in Settings › Family sync. To invite the people you live with, buy Milton Family, which your Apple family also receives through Family Sharing. Each is a one-time purchase, and your family's information then syncs through your own iCloud. Other devices signed in to the same Apple Account pick it up automatically.

How do I invite someone?

Add them in Household, then tap Invite. They get a link that opens Milton and joins your family. Only the person who set the family up can invite people or remove them, and everyone who joins sees the same calendar, board and lists. Children don't need their own device or Apple Account: add them as family members and they use the iPad on the wall.

Changes aren't showing up on another device

Check that both devices are signed in to iCloud, with iCloud Drive on, and have enough iCloud storage. Open Milton on the device that seems behind and pull to refresh. Sync can take a minute on a slow connection. If it's still stuck, email us with the details above.

Reminders or shop alerts don't arrive

Check Settings › Outside services in Milton, then the Settings app › Notifications › Milton. Shop alerts need Location set to "Always", because the alert fires when you arrive even if Milton isn't open.

How do points and rewards work?

Children earn points by finishing jobs and routines. Rewards and their prices are set by a parent in Rewards. To spend points, switch to the child (tap their name at the top), open My jobs on the iPad or Me on the iPhone, and tap Spend next to a reward they can afford.

The weather card says it isn't set up

Set your home in Settings › Home. The forecast and travel times are both measured from there. If you'd rather not use weather at all, switch it off in Settings › Outside services and the card leaves the wall.

Purchases and refunds

Family sync is a one-time purchase in the App Store. No subscription. If it isn't unlocked on a device, open Settings › Family sync and tap Restore, signed in with the Apple Account you bought with. Refunds are handled by Apple at reportaproblem.apple.com.

System requirements

• iOS 17 or iPadOS 17 or later
• Apple Watch app: watchOS 10 or later, paired with an iPhone running Milton
• For family sync: an Apple Account signed in to iCloud

Privacy

Milton has no servers and no accounts; your family's information stays on your devices and in your own iCloud. Read the Privacy Policy.